Shipping Policy
Hong Kong Jiurui Co., Limited processes orders within standard business hours. Order processing occurs on business days, excluding weekends and public holidays. The company ships orders to the address provided by the customer at checkout. The customer must ensure the shipping address is accurate and complete. Hong Kong Jiurui Co., Limited is not responsible for delays caused by incorrect or incomplete addresses.
Shipping methods vary based on the destination and the selected service at checkout. Delivery timelines are estimates provided by the carrier. Hong Kong Jiurui Co., Limited does not guarantee specific delivery dates. Tracking information is provided once the order ships. The customer can monitor the shipment through the carrier’s tracking system.
Shipping costs are calculated at checkout based on the destination and the weight of the items. Hong Kong Jiurui Co., Limited does not offer free shipping unless explicitly stated during a promotion. The customer bears all shipping costs for the initial delivery and any subsequent returns.
Return Policy
Hong Kong Jiurui Co., Limited offers a strict 14-day no-reason refund policy. The customer must initiate a return within 14 calendar days of receiving the order. The 14-day period begins on the date of delivery as confirmed by the carrier’s tracking information. Returns initiated after 14 days are not eligible for a refund.
To qualify for a refund, items must be unused, unworn, unwashed, and undamaged. Items must be in their original packaging with all original tags attached. The customer must provide proof of purchase, which is the order number or receipt. Hong Kong Jiurui Co., Limited reserves the right to reject any return that does not meet these conditions.
The buyer completely bears the return shipping costs. Hong Kong Jiurui Co., Limited does not provide prepaid return labels. The customer must pay for shipping and insurance when returning items. The customer must use a trackable shipping service. Hong Kong Jiurui Co., Limited is not responsible for returns lost or damaged in transit.
Non-returnable items are those that do not meet the condition requirements. Items that have been used, worn, washed, altered, or damaged by the customer are not eligible for return. Items missing original tags or packaging are not eligible for return. Hong Kong Jiurui Co., Limited does not accept returns for items that fail to meet these criteria.
Return Process
The customer must follow these steps to return an item:
1. Contact Hong Kong Jiurui Co., Limited customer service at [email protected] within 14 days of receiving the order. Provide the order number and a description of the item to be returned.
2. Request a return authorization. Hong Kong Jiurui Co., Limited will provide return instructions via email. Do not ship items without a return authorization.
3. Pack the item securely in its original packaging. Include all original tags, accessories, and documentation. The customer must ensure the item is protected during transit.
4. Ship the return package to the following recipient: The recipient must be Hong Kong Jiurui Co., Limited, the contact phone is +852 6502 9399, and the specific return address is UNIT I-1, 4/F, GOLDEN DRAGON INDUSTRIAL CENTRE PHASE II 162-170 TAI LIN PAI ROAD KWAI CHUNG NEW TERRITORIES HONG KONG.
5. Provide the tracking number to Hong Kong Jiurui Co., Limited by replying to the return authorization email. The tracking number must be active and verifiable.
6. Hong Kong Jiurui Co., Limited will inspect the returned item upon receipt. The inspection process takes up to 7 business days. The customer will be notified of the inspection result via email.
7. If the return is approved, Hong Kong Jiurui Co., Limited will process the refund. The refund is issued to the original payment method.
Refund Processing
Refund arrival time is at least 14 days from the date Hong Kong Jiurui Co., Limited approves the return. The refund may take longer depending on the payment provider. The customer must allow at least 14 days for the refund to appear on the original payment method.
For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must check the applicable local laws for the specific timeframe. Hong Kong Jiurui Co., Limited complies with all applicable local laws.
The refund amount includes the purchase price of the returned item. The refund does not include the original shipping costs or the return shipping costs. The customer bears all shipping costs. Hong Kong Jiurui Co., Limited does not refund shipping charges unless the return is due to a damaged or defective item.
Damaged or Defective Items
The customer must inspect the order immediately upon receipt. Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date of delivery as confirmed by the carrier’s tracking information. Claims submitted after 7 days are not eligible for a refund or replacement.
To submit a claim, the customer must contact Hong Kong Jiurui Co., Limited at [email protected] within 7 days of receipt. The customer must provide the order number, a clear photograph of the damage or defect, and a description of the issue. Hong Kong Jiurui Co., Limited will review the claim and respond within 5 business days.
If the claim is approved, Hong Kong Jiurui Co., Limited will arrange a replacement or a full refund. The customer does not bear return shipping costs for damaged or defective items. Hong Kong Jiurui Co., Limited will provide a prepaid return label for approved claims.
Contact Information
For questions about shipping, returns, or refunds, contact Hong Kong Jiurui Co., Limited at [email protected] or +852 6502 9399. The company’s physical address is UNIT I-1, 4/F, GOLDEN DRAGON INDUSTRIAL CENTRE PHASE II 162-170 TAI LIN PAI ROAD KWAI CHUNG NEW TERRITORIES HONG KONG. The customer can visit clothingndjm.com for order tracking and return authorization. Hong Kong Jiurui Co., Limited responds to inquiries within 2 business days.